Find quick answers to common questions about our waste removal services. If you don’t see what you’re looking for, please get in touch—we’re happy to help.
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Frequently Asked Questions
Find Answers to Your Waste Management Queries
What types of waste do you collect?
We collect general household waste, bulky items (sofas, beds, appliances), garden waste, furniture, office waste, light DIY/building waste, electronics (WEEE), and some types of domestic hazardous waste (e.g., paint tins) with prior notice.
How fast can you come?
We often offer same-day collection for urgent jobs, depending on availability. Contact us early in the day to check same-day slots.
What are your charges?
Our pricing is based on the volume and type of waste, and the job location. We provide an upfront, transparent quote before any work begins, with no hidden fees.
Do you recycle the waste you collect?
Yes. We sort all collected waste and work with certified partners to recycle or recover over 80% of materials wherever possible, minimising landfill use.
What happens to the waste after you collect it?
We sort all waste after collection. Recyclable materials like paper, cardboard, plastics, glass, and metals are sent to certified recycling facilities. The rest is processed responsibly, with landfill used only as a last resort.
Do you recycle furniture and appliances?
Yes. Where possible, we dismantle and separate materials from furniture and appliances for recycling. Usable items may be donated to local partners.
Can you help me dispose of electrical items (WEEE)?
Yes. We are registered to collect and dispose of Waste Electrical and Electronic Equipment in line with UK regulations, ensuring safe and certified recycling.
What materials cannot be collected for recycling?
We cannot accept certain hazardous materials (e.g., asbestos, chemicals, gas cylinders) without prior arrangement. Contact us for advice on special waste items.
How much does a collection cost?
We don’t have fixed prices—each job is different. To give you a fair, transparent price, we ask you to tell us what needs removing via our inquiry form or by phone. We’ll then provide an upfront quote with no hidden fees.
How is the price calculated?
Prices are based on the volume and type of waste, plus travel. A single bulky item costs less than a full house clearance. We agree on the price before we start, so there are no surprises.
Are there extra charges?
No. The price we quote is the price you pay. There are no extra fees for labour, fuel, or standard disposal.
What payment methods do you accept?
We accept cash, bank transfer, and most major credit/debit cards. Payment is typically made on the day, once the work is complete to your satisfaction.
How can I get in touch or book a collection?
You can contact us by:
Phone: Call 07386 295370 during business hours.
Online: Fill out our simple inquiry form on the Enquiry Now page.
Email: Send details to [email protected].
Do you offer emergency or same-day clearance?
Yes, same-day service is often available for urgent jobs if you contact us early in the day. We prioritise quick response for time-sensitive clearances.
What are your operating hours?
Our standard hours are Monday to Sunday, 8am–6pm. For inquiries outside these hours, please leave a message or use our online form—we’ll respond as soon as we reopen.
